Sometimes growing your business can happen from within your own, already existing customer base. Imagine your business as a tree trunk, the branches your customers and the leaves that come off of each branch a good or service bought from one of your customers. The more leaves on the tree, the better and healthier the tree. So how do we get a nice, full tree?
Think about it, you already have someone who is interested in your goods or services, they have already decided you have a product worth purchasing, so the key is to keep providing them those quality products or services. Not only to you have to have a supply to both create and feed the demand, but you have to market that supply properly.
Let’s say we’re talking selling books. You have a loyal fan base already. That’s great. Make that work to your advantage. If you’re writing a series, make sure you keep an email list of those who have already purchased your first or second book in the series and alert them when the newest one is coming out. Maybe offer them a loyalty discount to show your appreciation for their support. Better yet, maybe you have older books that they don’t know about! Be sure to clue them in on past work you’ve done and how/where they can find or purchase that as well. That way, while you’re working on creating new material, you’re still able to move products you already have on hand.
Also, make sure you’re following your fans on social media and vice versa so that they can be in tune with developments in your writing and publishing stages. That way, they know you have a book coming out, you can build anticipation for it, and they’re excited to buy your next book. Be active on their pages, let them know that you are just another person who’s not too busy to keep up with their fans.
Keep in mind that the key to keeping a good customer relationship comes from after-sale support and contact. Ask your readers for feedback. Let them know that their opinions matter to you. After-sale support and contact may determine whether or not that customer will be a returning customer. When a customer feels that their business or opinions are valued by a business, they are more likely to support that business.
If you do offer other services, such as editing, formatting, marketing, etc. make that known to your customers. People who are already fans of your work, who find your books appealing or well-written, will most likely value your advice on how it is you produce a professional, quality book. Start by hosting free (or small-fee) webinars where you offer your advice with the option at the end to hire you personally for your services.
Thinking of your business as a living growing entity will remind you that you need to give it the proper care and attention it deserves so that it can continue to expand and grow stronger over time. Keep watering that tree, letting those leaves bask in the sunlight, and you will have shade and fresh air to breathe in for ages to come. Ignore it, or give it too little attention and you will watch it wither away and be left with a lifeless stump.
Thank you for reading! If you have any questions, comments, suggestions, or contributions, please use the comment field below or drop us a line at firstname.lastname@example.org. And remember to check back each Wednesday for your weekly dose of marketing musings from one indie, hybrid, and self-published author to another. ♠