Customer Service in Self-Publishing

Business Week’s currently published cover feature examines the positive business development of 25 top performing companies through continued dedication to Customer Service despite the bleak economy.

Your self-publishing choice should at the least demonstrate that in providing you with professional consultant and author representative who will work with authors personally through the process – a good question to ask in your research upfront. Be wary of those houses that hound with sales calls upfront only to leave authors staring at a computer screen once they have your money. Great self-publishing options, ones dedicated to helping you see your book’s successful even after publication, may even provide ongoing support. It never hurts to ask.

These are very good things to consider in light of positive book sales trends in this less than thriving economy.

– Karl Schroeder

Ask the Book Doctor – Writing Flashbacks

Q: My question has to do with formatting. Is there a

standard way to insert a flashback? For example, should I

have an extra line space before and after the flashback?

Should I indent the flashback five spaces on both sides?

 

A: Formatting is not the only way to indicate a flashback;

it must also be handled with a narrative transition from

the present to the flashback and from the flashback back to

the present at the end. You can, however, also add a line

space before and after the transition, but do not indent on

both sides, which is a formatting device reserved for long

quotations. Do indent the beginning of each paragraph,

through.

 

What’s your question for Book Doctor Bobbie Christmas? Send

it today to Bobbie@zebraeditor.com.

Ask the Book Doctor – Dialogue

Q: When I write dialogue, must I make all my characters

speak in contractions? My critique circle members say all

dialogue should use contractions. Aren’t we supposed to

give each character a unique voice? If so, can’t one of my

characters be so prim and proper that she doesn’t speak in

contractions?

 

A: The members of your critique group have the right idea—

natural dialogue does usually rely on contractions, but

creative writing gives a writer a great deal of leeway. You

know your characters best, and if one doesn’t use

contractions, so be it. Don’t let anyone–not even members

of your critique circle–cram a singular opinion down your

throat. Listen to the suggestions of others, thank them,

and then do whatever you want. If, however, an acquisitions

editor asks you to change something to make your piece more

marketable, that’s the time to listen and follow.

 

What’s your question for Book Doctor Bobbie Christmas? Send

it today to Bobbie@zebraeditor.com